Jet77 is fully committed to protecting the privacy of every user. This document transparently explains how we collect, use, store, and protect your personal data throughout your use of the platform.
Six core pillars that define our commitment to protecting your personal information on the jet77 platform.
All data transmitted between your device and jet77's servers is protected by 256-bit SSL encryption. Sensitive information such as financial details and passwords is never stored in plain text — everything is processed through multiple layers of security.
Your personal data is stored on servers protected by strict access controls. Only authorised personnel may access user information, and every access is logged for periodic internal security audit purposes.
You have full rights over your personal data — including the right to access, amend, delete, or restrict the processing of your information. Privacy-related requests are processed within 30 business days through official jet77 support channels.
Jet77 does not sell, rent, or share your personal information with third parties for commercial marketing purposes. Your data is only shared with service partners directly involved in operating the platform under strict confidentiality agreements.
The jet77 privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data processing practices comply with local legal requirements and relevant international standards for user data protection.
In the event of any security incident involving your data, jet77 is committed to notifying affected users within 72 hours. We will also contact the relevant authorities and take immediate remedial action to protect your interests.
This Privacy Policy provides a comprehensive overview of jet77's data collection and processing practices. By using the jet77 platform, you agree to the terms set out in this document. This Policy should be read together with the Terms & Conditions and Responsible Gaming Policy us.
To provide a secure, efficient, and personalised service, jet77 collects several categories of information from users. This data collection is carried out transparently and only for legitimate purposes.
A. Information You Provide Directly
B. Information Collected Automatically
Minimum Collection Principle: jet77 only collects data that is strictly necessary for the stated purposes. We do not collect irrelevant or excessive information beyond what is required for the platform's operational and security needs.
Every piece of information we collect has a clear and legitimate purpose. jet77 uses your personal data for the following purposes:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, date of birth, ID document | Legal obligation |
| Deposit & withdrawal processing | Financial information | Contract performance |
| Customer Support | Email, phone, communication history | Legitimate interest |
| Fraud prevention & security | IP, session data, activity patterns | Legitimate interest |
| Regulatory compliance & reporting | Transaction data, identity | Legal obligation |
| Platform & UX improvement | Usage data, analytical cookies | Consent / legitimate interest |
| Promotional communications (with consent) | Email, phone number | Explicit consent |
You may withdraw your consent to receive marketing communications at any time by contacting the jet77 support team or using the unsubscribe option provided in every promotional email.
Jet77 does not sell, rent, or share your personal data with any third party for marketing purposes. However, there are limited situations where sharing information is necessary for the operation of the platform:
Technology Service Providers
We partner with trusted technology service providers including licensed payment processors, certified cloud infrastructure providers, and approved identity verification service providers. All these partners are bound by strict confidentiality agreements and are only permitted to process your data in accordance with jet77's instructions.
Legal & Regulatory Requirements
Jet77 will disclose user information to government authorities, law enforcement, or regulatory bodies when required by Malaysian law or a valid court order. This includes investigations related to money laundering, financial fraud, or other illegal activities.
In the event of a business transfer, merger, or acquisition, user data may be transferred to the new entity. jet77 will notify users in advance and ensure that equivalent protection is provided by the receiving party.
Jet77 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand platform usage patterns. The following are the types of cookies we use:
Cookie Management: You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and security of your account on the jet77 platform.
Jet77 continuously invests in robust cybersecurity infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
The technical and organisational security measures we implement include:
While no security system is entirely perfect, jet77 takes all reasonable and appropriate technical and organisational measures to protect your information. If you suspect any suspicious activity on your account, please contact our support team immediately.
Your personal data is stored on servers located in secure, registered data centres. jet77 ensures that all data storage locations meet high security standards and comply with applicable legal requirements.
Data Retention Period
Jet77 only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Generally:
Once the retention period expires, your data will be securely deleted or fully anonymised in accordance with jet77's established internal procedures.
As a jet77 user, you have the following rights regarding your personal data under Malaysia's PDPA and our privacy policy:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal information.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You may request that we restrict the processing of your personal data in certain circumstances.
You have the right to receive your personal data in a structured, machine-readable format.
You may object to data processing for direct marketing purposes or certain legitimate interests.
How to Submit a Request: To exercise any of the above rights, contact the jet77 support team via email at [email protected], stating the type of request and your account information. All requests will be processed within 30 business days.
The jet77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without proper consent verification, we will take immediate steps to delete the information and terminate the account in question. Parents or guardians who discover that their child has registered an account at jet77 should contact us immediately.
The jet77 platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the jet77 platform and does not cover the privacy practices of any third-party websites or applications.
Jet77 is not responsible for the privacy policies, content, or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit before providing them with any personal information.
Jet77 reserves the right to amend or update this Privacy Policy at any time. Any material changes will be communicated to users via in-platform notifications or email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available at jet77.plus/privacy-policy with the update date clearly displayed. Continued use of the platform after any amendment takes effect constitutes acceptance of the revised policy.
Update History: The latest update date of this policy is January 2026. If you would like to know what changes have been made compared to the previous version, please contact our support team for more information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact jet77's Data Protection Officer (DPO) through the following channels:
We take every privacy-related enquiry seriously and are committed to providing a thorough and satisfactory response to every user.
Your personal data is protected with high-level encryption and a transparent privacy policy. Register a jet77 account today and enjoy a safe, responsible, and enjoyable gaming experience alongside hundreds of thousands of loyal members across Malaysia.